Shipping

All products are stocked at our warehouse in the UAE, your order will be dispatched same day if received before 15pm Dubai time (except Sundays).

• - ARAMEX (UAE) - FREE SHIPPING - 1-3 Days Delivery Time

• - FEDEX (UAE) - AED 9 - 1-2 Days Delivery Time

• - VIP EXPRESS (UAE) - AED 49
  - Same Day Delivery (Orders placed Mon-Sat Before 3pm cut-off time)
  - Guaranteed Next Delivery (Orders placed Mon-Fri After 3pm cut-off time)
  - Monday Delivery (Orders placed Sat After 3pm cut-off time and all Sunday)

• - ARAMEX (SAUDI ARABIA, JORDAN, KUWAIT, BAHRAIN, QATAR, OMAN) - FREE SHIPPING - 2-4 Days

• - ARAMEX PRIORITY (SAUDI ARABIA, JORDAN, KUWAIT, BAHRAIN, QATAR, OMAN) - AED 9 - 1-3 Days (Service is still in Experimental phase, so delivery time is not guaranteed)

• - FEDEX (INTERNATIONAL Rest of the world) - USD 10 - 2-5 Working Days

• - CASH ON DELIVERY Available only within the UAE - Extra Fee: AED 9

Important information

• A signature is required upon receipt of goods
• We are unable to leave a parcel unless prior arrangements have been made
• We do not deliver on bank holidays or Sundays
• Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation
• Delays may be caused by external influences

Shipping Process

• Lola Team will process and ship your order within 24hrs of receiving it.
• Once the order has been dispatched, a tracking code will be sent to your registered email address.
• Courier will contact you to your telephone number to confirm delivery time. If you do not have a local phone number of the country you are ordering from, please contact us on Whatsapp to arrange delivery to pick up point (Aramex) or send by private driver that will contact you through Whatsapp
• Package will be delivered at the arranged time and a signature will be required upon receipt of goods
• If the delivery is not possible (customer don't answer phone, not available, ecc), then the courier will attempt twice again in the following days before returning the goods to Lola Team.
• In this case of failed delivery, Lola Team will contact you and offer you pick up or schedule a new delivery.

Insurance

• Lola Team insures each purchase during the time it is in transit until it is delivered to you. We require a signature for all goods delivered. Once signed and goods passed to you, at this point the responsibility for your purchase transfers to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Lola Team and transfer of responsibility in the same way as specified above.

VAT

• All Prices include 5% VAT. If you need VAT receipt please write us with your order number info@boutiquedelola.com

International Duties and Taxes

• GCC orders (SAUDI ARABIA, JORDAN, KUWAIT, BAHRAIN, OMAN, excluding Qatar) have all duty, fees and custom charges paid by us, the shipper. NO EXTRA CHARGE WILL BE CHARGED TO YOU. We will clear the customs in your country and take care of all the fees. If courier is asking you extra fee before delivery please contact us.
• QATAR Orders: All duties, fees, and customs charges are fully covered by us, the shipper. However, please note that a new customs fee, typically ranging between 15-25 QAR, is now being charged upon delivery by the courier (Aramex). This fee is imposed directly by customs, and we do not have control over it or a way to prepay it on behalf of the customer. In some cases, you may be required to pay this fee to receive your order.
• International orders from outside the GCC are exclusive of duty and custom charges. Depending the custom rules import duties could be charged or not.